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A synthetic shared inbox, sorted and drafted for approval.

Connect a repeated task across your systems, with people approving the result.

Canned replay · synthetic or public data

Illustrative data

Synthetic shared inbox, outside the property system. Every sender, property and message is invented. 8 messages, by email and SMS.

  1. smsTenant at SYN-108, after hours

    Hi, one of the kitchen cupboard doors has come off its top hinge and won't close. Can someone take a look?

    Sorted as
    Repair request
    Action
    Drafted for approval
    Why
    A repair request that names the property and the fault. The draft is a work order for a contractor, and a property manager approves it and arranges access.

    Draft, waiting for approval

    Work order for SYN-108: a kitchen cupboard door has come off its top hinge and won't close. Please rehang it, and tell us when you can attend so we can arrange access with the tenant.

  2. smsTenant at SYN-117

    Is the routine inspection still on for Tuesday morning? I'll be at work.

    Sorted as
    Inspection question
    Action
    Drafted for approval
    Why
    A question about a booked inspection. The automation can't see the inspection calendar, so it drafts a task for a property manager to check the booking and reply.

    Draft, waiting for approval

    Task for SYN-117: the tenant asks whether Tuesday morning's routine inspection is still on, and says they'll be at work. Check the booking and reply to the tenant.

  3. emailOwner of SYN-120, [email protected]

    Repaint before the next lease

    The lease at SYN-120 ends in February. Before it's re-let, could you get a couple of quotes to repaint the kitchen and hallway? I'd like to see them before anything is booked.

    Sorted as
    Owner instruction
    Action
    Drafted for approval
    Why
    A clear instruction from the owner. The update confirms the next step, and a property manager requests the quotes.

    Draft, waiting for approval

    Thanks. We'll ask two painters to quote for the kitchen and hallway at SYN-120 and send you both quotes. Nothing will be booked until you choose one.

  4. emailSynthetic Plumbing, [email protected]

    Invoice for the SYN-102 gutter clean

    Please find our invoice attached for the gutter clean at SYN-102, finished on Monday.

    Sorted as
    Supplier invoice
    Action
    Filed, with no reply
    Why
    An invoice for a finished job. It's filed for the accounts team, who enter it in the property system. No reply is needed.

  5. smsTenant at SYN-131, after hours

    Hi it's about the back fence again. The owner said last time you'd sort it out. Can you just go ahead?

    Sorted as
    Unclear request
    Action
    Escalated to a property manager, with no draft
    Why
    Ambiguous: it asks for work to go ahead, but doesn't say what's wrong with the fence, and relies on an earlier promise that isn't in the inbox. A property manager decides, so no draft is written.

  6. emailSynthetic Electrical, [email protected]

    Keys for SYN-126 on Thursday

    We're booked to replace the rangehood light at SYN-126 on Thursday at 9am. Can we collect the keys from your office first?

    Sorted as
    Contractor access
    Action
    Drafted for approval
    Why
    A contractor asking for keys for a booked job. The draft confirms the pickup, and a property manager checks the booking before approving it.

    Draft, waiting for approval

    Hi, the keys for SYN-126 can be collected from our office before the job on Thursday. Please sign them out when you collect them.

  7. emailOwner portal notices, [email protected]

    Scheduled maintenance on Sunday night

    The synthetic owner portal will be unavailable from 11pm on Sunday to 1am on Monday for scheduled maintenance. No action is needed.

    Sorted as
    System notice
    Action
    Filed, with no reply
    Why
    An automated notice that asks for no action. It's filed, with no reply.

  8. emailTenants at SYN-140, [email protected]

    Renewing our lease

    Our lease at SYN-140 ends in March. We'd like to stay for another year if the owner agrees. What do we need to do?

    Sorted as
    Lease renewal
    Action
    Drafted for approval
    Why
    A clear request to renew. The draft asks the owner, because the owner decides; a property manager replies to the tenants once the owner has answered.

    Draft, waiting for approval

    Owner update for SYN-140: the tenants have asked to renew their lease for another year when it ends in March. Please let us know whether you'd like to offer a renewal, and we'll reply to them.

Approval queue

5 drafts wait for a property manager. Nothing is sent until a person approves it.

  • waiting Draft to a contractor: Repair request
  • waiting Draft to a property manager: Inspection question
  • waiting Draft to the owner of SYN-120: Owner instruction
  • waiting Draft to Synthetic Electrical: Contractor access
  • waiting Draft to the owner of SYN-140: Lease renewal

Escalated to a property manager, with no draft: Tenant at SYN-131, after hours.

Filed, with no reply: Synthetic Plumbing, [email protected]; Owner portal notices, [email protected].

Decision buttons shown for illustration: Approve and send, Edit, Reject.

Shown for illustration: in this replay, nothing is sent.

Trace log · illustrative timings

  1. ReadRead the new mail in the shared mailbox and the after-hours SMS line, read-only220 ms
  2. SortGave each message a category, an action and the reason for both1,340 ms
  3. CheckFound the message with no clear request and sent it to a property manager, with no draft280 ms
  4. DraftDrafted a work order, a task, two owner updates and a reply to a contractor2,910 ms
  5. HoldHeld every draft for a property manager's approval, so nothing was sent60 ms
  6. LogRecorded each step's input, output and time in this trace15 ms
A synthetic shared inbox, sorted and drafted for approval.

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