industry
Make operating procedures easier to find and use.
Manufacturers in many countries work to the same few standards. ISO 9001, revised in September 2026, still asks for controlled documents: the right version, available where and when the work needs it. IEC 62443 covers the security of operational technology, and the 2025 joint principles from cyber agencies in seven countries ask for AI in operational technology to be tested and evaluated continuously. Our assistant answers only from your current SOPs and work instructions, shows the page and stays read-only. Work requests and quotes we draft wait for a person to approve them.
Which rules apply to you is your compliance or legal team's call. We map our evidence to them; we don't certify against them.
In Australia, 9% of manufacturing businesses reported using AI in 2024–25, against 12% of all businesses. On the floor, answers come from binders and whoever has been on the line longest.
Operators ask in their own language and get the current SOP step and page, or "not in our documents".
Australian Bureau of Statistics, Characteristics of Australian Business, 2024–25, as at
Multilingual SOP & Work-Instruction Assistant
SOPs and OEM manuals outside your safety platform.
Fault-to-Work-Order
A fault note from one system becomes a draft request in another.
RFQ & Quote Prep
Drawing- and specification-based RFQs only.
Compliance Dossier Builder
Sources
One collection of SOPs, work instructions and OEM manuals for one site, line or crew, reached on the web. Answers show the step and page used, can come in the language the worker asks in with the English step alongside, and say so when the procedure is silent.
Pulls the evidence a customer audit, food-safety audit or GMP inspection asks for into a register linked to its pages. It points at your controlled documents and doesn't replace them.
Turns a fault note, failed inspection item or maintenance alert from one system into a draft maintenance request in another, for a planner to approve.
Drafts quote lines and open questions from requests with drawings and specifications your ERP's built-in AI doesn't read, for an estimator to check, complete and send.
If your procedures already live in SafetyCulture (now Mitti), try its AI Assistant on your own SOP questions first. We cover the manuals and work instructions outside it.
Illustrative scenario: not a client engagement
Problem
A fictional 240-person beverage maker keeps changeover steps in English SOPs and a 300-page filler manual, and several night-shift operators read English as a second language.
Approach
The assistant reads the line's SOPs and manual, answering in the crew's two main languages beside the English step. Floor staff write the 80 test questions.
How we'd measure
What ships first
The assistant on the web for one night-shift group, once it passes.
At the go/no-go, you decide whether to continue. If you stop, you keep the questions and the report, and nothing stays connected to your systems.
Australia is our home market and the one we know best.
Works alongside
| Obligation | What it means for an AI system | How we design for it | Evidence you get | Source |
|---|---|---|---|---|
| Model WHS Regulations r39(2)–(3), adopted outside Victoria: suitable, understandable instruction | Treat an assistant's answers as instruction you provide: suited to the work, its risks and controls, and, so far as reasonably practicable, readily understandable, which for some crews means another language. | Answers in the worker's language show the English SOP step and page, and each language is tested separately. | A per-language test report, false answers and false refusals counted separately | Source, as at 5 December 2025 |
| Model WHS Act ss47, 49(d), 49(e)(v): consult workers before introducing AI that may affect safety | An assistant between workers and their procedures can be a change that may affect health and safety. So far as reasonably practicable, you consult the workers likely to be affected, and their health and safety representatives (HSRs) where they have them, before go-live. | Floor staff and HSRs write the test questions and review answers and refusals before go-live. | A consultation pack with sample answers, refusals and the feedback log | Source, as at 23 July 2026 |
| OHS Act 2004 (Vic) ss21(2)(e), 22(1)(c), 35(1)(d)(iv), (f): instruct, inform in languages, consult | Victoria hasn't adopted the model WHS laws, but its Act sets duties of the same shape: instruction to work safely, safety information in other languages where appropriate, and consultation on how information and training are provided or on changes to how work is done. | The same controls apply: cited SOP pages, a test per language and HSR review. | The acceptance test report and the consultation pack | Source, as at 6 August 2025 |
| Food Standards Code Std 3.2.2 cl 12: written recall system (food manufacturers) | Food manufacturers, wholesalers and importers must have a written recall system and follow it. The Standard doesn't mention AI, but an answer from an old copy could mislead staff. | The assistant reads only the current recall procedure, cites its version, and refuses when the procedure is silent. | A version-citation test on recall questions | Source, as at 13 August 2025 |
| Manufacturing Principles Determination 2020 Sch 1 Pt 1: PIC/S GMP Guide PE009-17, incl. Annex 11 | Unless exempt, manufacturers of medicines, APIs and sunscreens must follow the PIC/S GMP Guide, whose Annex 11 says computerised systems in GMP-regulated activities should be validated; the Determination makes that binding unless the TGA accepts otherwise. | We don't build for batch release, deviations or GMP records. Your quality team decides whether the tool is part of a GMP-regulated activity. | A test pack: intended-use statement, test scripts, results and the failure list | Source, as at 1 September 2025 |
Last reviewed
General information, not legal advice.
Safe Work Australia's AI guidance says vendor-pushed updates may change WHS risks. How to test an SOP assistant in each language, before and after each update.
Let’s discuss your workflow.
Talk to us about AI for manufacturing